Every lamp is wired, tested and packed by me in the workshop. Here is what to expect once you order.
When your lamp ships
Lamps marked Ready to ship leave the workshop within 3 business days. Most lamps are made to order with the map and base you choose, and those ship within 2 to 3 weeks. I will email you when your lamp goes on the bench and again when it ships, with tracking.
Shipping costs
- United States: free shipping on every order over $250. Smaller orders, such as a single shade, ship for a flat $12.
- Canada: calculated at checkout. Duties and import taxes are the buyer's responsibility.
- Local pickup: if you are near Asheville, choose pickup at checkout and I will email you a time.
Packing
Shades travel nested inside their own box, and bases are wrapped in recycled paper. Floor lamps ship in two boxes. No foam peanuts, ever.
If something arrives damaged
Take a photo of the box and the lamp and send it to me within 7 days. I will send a replacement part or a new lamp at no cost to you.
Returns
Ready-to-ship lamps can be returned within 30 days for a full refund, less return shipping. Because made-to-order lamps are built for you, I cannot take them back unless something is wrong with them, but I will always work something out. Custom map commissions are final sale.
Repairs, for life
If a switch, socket or cord ever fails on one of my lamps, send it back and I will rewire it free. You pay shipping one way; I pay it back.